If you combine proven leadership skills and success managing a security operations center with strong security systems knowledge and the ability to serve as a subject-matter-expert to executives and other stakeholders, the role of Global Security Operations Center Manager may be the ideal next step in your career. Consider, you could:

• Leverage the breadth of your skills and knowledge as you take ownership of a high-impact, onsite leadership role managing the Global Security Operations Center (GSOC) for a G4S premier client - Sony.
• Enjoy a career-boosting opportunity and great flagship to put under your name. 
• Work with a top-tier team of combined G4S and Sony personnel, and enjoy the best of both -- the solid foundation of G4S, a global industry leader in security solutions, and the relaxed and friendly atmosphere of a Fortune 100 gaming giant. 
• Though you'll work for G4S, you'll be seated at Sony, and they are great at making you feel part of their team. For example, you'll earn compensation and an excellent slate of benefits through G4S, while also receiving the perks of a Sony employee including product discounts for yourself and your family (PlayStation and other Sony products), onsite cafes, a fitness center and more.
• Join us during a transformative time in our 100+ year history. While other companies in the industry are being bought and consolidated, G4S is growing and continuing to evolve. You can feel secure knowing you can build a career with us today that will last over the long-haul. 

You will be based at the client's site in Foster City. Relocation assistance may be available to the right candidate.

G4S secures people, property and assets by understanding and mitigating security risk. We offer a suite of products and services, including risk consulting and investigations, systems integration, security software and technology, and security professionals. We provide security for governments, Fortune 500 companies, nuclear plants, petrochemical companies, ports, airports, colleges and universities, hospitals, banks, residential communities and more, and align services to deliver innovative, essential and scalable solutions that span your entire operation. 

Pictured: Global Security Operations Center (GSOC) as a service. This solution provides outsourced or augmented solutions that integrate travel risk management, situational awareness monitoring and alerting, intelligence as a service, global crisis management response, security data analytics and remote video camera and alarm monitoring. 

To meet the basic qualification for the Global Security Operations Center Manager opportunity, you must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the role, you will have:

• Bachelor's degree preferred. We will also consider highly experienced candidates with a high school diploma or GED equivalent
• At least 4 years of work experience managing a Security Operations Center, Security Communications Center, security/alarm monitoring center, or other related operations center that performs situational awareness and alerting functions. Quick question for you - click here
• Experience supervising personnel and resources for the successful operation of a 911-Center and/or Operations Center that leverages the use of technology is required; communication center supervisory experience preferred
• Leadership ability to build and develop a team
• Successful work history including demonstrated ability to:
  • Prioritize workload based on urgency, delegate tasks, and exercise good judgment in a crisis
  • Ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
  • Effectively and clearly communicate to a range of audiences including executive management
• Strong computer skills (hardware, software and network operations) with the ability to communicate effectively with IT and Security Systems professionals
• Documented experience and competency in the following Security Software Systems:
  • Access Control/ID systems, Lenel  or similar experience preferred
  • Incident Management and computer-assisted dispatch software
  • CCTV/Video Management systems  Quick question for you - click here
• Ability to meet and maintain all applicable licensing or certification requirements
• Schedule flexibility 

In addition, success will require the following core competencies and characteristics:

• The drive to hit the ground running and take the GSOC to the next level
• Ability to assess and evaluate situations effectively, and identify critical issues quickly and accurately
• Ability to thrive, excel and multitask in a dynamic environment, even when working under pressure
• Demonstrated analytical reasoning and problem-solving skills
• Effective interpersonal and verbal and written communication skills
• Ability to plan, organize, set and achieve goals
• Ability to forecast and predict; synthesize facts, concepts and principles; compile, sort and interpret data
• Ability to type 60 words per minute preferred

Note: You must also be able to pass a background check, drug screen, and provide a DD214 discharge document with discharge status indicated if you were prior military.

Reporting to the National Account Manager, you will take ownership of a highly visible role embedded at a key, Fortune 100 client (Sony), and hold accountability for the effective and efficient management of the 24/7 Global Safety Operations Center (GSOC) and its operators. You will manage the day-to-day activities of the center as well as manage, monitor and guide the daily job performance of its personnel. 

You will manage and develop a tight-knit, 15-member team including shift leads and operators. While the team is strong and knowledgeable, with the right leader at the helm, and in conjunction with the Training and Development Manager, team members can continue to evolve and gain greater efficiency. In addition to eliminating any operator knowledge gaps, you will bring fresh eyes and a creative mindset to program and process improvements.  Quick question for you - click here

This is a multifaceted role combining technical leadership along with team and client management. You will regularly meet with Sony management to review program status, prepare meeting agendas and notes. You will assist in the evaluation of global security needs and determine the feasibility of delivery requests, You will address actual and potential problems, provide support during new transitions and start-ups, and provide strategic direction and support for programming and budgetary considerations. 

Additionally, you will:

• Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities
• Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly and immediately notify appropriate stakeholders when they are not
• Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business and provide training and development Standard Operating Procedures (SOPs) for personnel assigned to the GSOC to facilitate effective performance
• Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Safety Operations Managers to provide necessary documentation in support of uniformed guard force activity (e.g., officer dispatch, incident reporting, etc.)
• Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
• Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the GSOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station
• Initiate necessary contract compliance initiatives and implement corrective action in a timely manner
• Respond to client complaints that cannot be satisfactorily resolved at the regional level and ensure resolution to the satisfaction of our client and G4S
• Collect best practices related to administrative and/or operational processes and disseminate these to all G4S operations supporting client’s facilities
• Provide advice and counsel to G4S operations on operational and administrative matters, and procedures, as required, with a view towards standardizing processes, where possible

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Pictured: Sony, Foster City

Own the impact
You'll enjoy independence and the autonomy to take full ownership of your role, proactively building a strong client relationship as you also drive security operations. You'll be empowered to make an impact while, at the same time, you'll have your supervisor and other security experts to help you when you need support.

Excellent compensation
In addition to a competitive salary + bonus opportunity, we offer employees the opportunity to make choices for medical, dental, vision, employee life insurance, accidental death and dismemberment (AD&D), long-term disability (LTD), dependent life insurance, health care and/or dependent care reimbursement accounts.

Ample opportunities
While you could be happy and challenged in this role for years to come, once your prove yourself in this role,  you could pursue opportunities in a variety of North American G4S divisions and/or at locations around the world. With more than 50,000+ employees in the United States and Canada, and 600,000+ around the world, advancement can take you from New York to Hong Kong and everywhere in between.

Industry recognition

G4S's dedication to excellence and innovation was highlighted in 2019 with a number of accolades:

• We were named Outstanding Contract Security Company by the Outstanding Security Performance Awards
• The National Safety Council recognized G4S Secure Integration with their Industry Leader Award for the fourth consecutive year
• We were named Military Friendly's® Military Friendly Employer for the tenth consecutive year
• We earned a spot-on Training Magazine's Top 125 Training Organizations and also received the Learning! 100 Award from Elearning! Magazine

The 3Cs
We approach work with the 3 Cs in mind:

1. Customers - always the first priority
2. Colleagues – we are dedicated to the care, support and development of one another
3. Company – we support the company and they support us

In this role, you must be able to leverage the breadth of your technical knowledge and security experience while also bringing a positive attitude and strong relationship-building skills. Critical to your success will be the relationships, trust and respect you build with the client and your team. Open communication and an engaging, people-oriented approach combined with the ability to effectively convey technical information will help you as you take the program forward and drive positive outcomes. 

As with most GSOCs, the work can be challenging. You will balance multiple demands and changing priorities daily while keeping your eye on the big picture and meeting/exceeding the client's high expectations.  

In addition, in order to be an outstanding GSOC Manager, you will:

• Be self-motivated and self-sufficient; innovative and creative
• Serve as a strong internal and external partner
• Act as an effective leader and mentor to help others succeed
• Effectively work with a variety of levels and titles from executive leadership down
• Demonstrate a willingness and ability to quickly learn; keep an open mind
• Leverage outstanding organizational skills and attention to detail
• Take the initiative and be driven and passionate about meeting goals
• Effectively manage processes, changes and required reports and documentation
• Bring a strong service mindset