Leverage your top-tier service skills to enhance the client relationship, exceed expectations and drive solutions for a young, hot and rapidly growing business.

If you combine outstanding customer relations skills with deep knowledge of security operations and a background in contract compliance and account oversight for a large national or global account(s), the role of Global Security Manager offers an intriguing mix of challenge and opportunity. As Global Security Manager, you will:

• Take ownership of a new role and key account where you'll serve as the primary point of contact and enjoy visibility from the executive to operational levels. 
• Make your mark in the fast-paced, entrepreneurial atmosphere of a trending fitness and media company where you will straddle the line between casual and corporate and help them build their programs.
• Support multiple locations including the corporate offices and studios in New York City, sites across the U.S., and a growing, multi-continent international presence.  
• Enjoy a career-boosting opportunity and great flagship to put under your name. You'll leverage the breadth of your skill-set and highlight your potential to take on new challenges and opportunities with G4S.
• Join us during a transformative time in our 100+ year history. While other companies in the industry are being bought and consolidated, G4S is growing and continuing to evolve. You can feel secure knowing you can build a career with us today that will last over the long-haul. 

You will be based at the client's site in NYC. Relocation assistance is available to the right candidate.

G4S secures people, property and assets by understanding and mitigating security risk. We offer a suite of products and services, including risk consulting and investigations, systems integration, security software and technology, and security professionals. We provide security for governments, Fortune 500 companies, nuclear plants, petrochemical companies, ports, airports, colleges and universities, hospitals, banks, residential communities and more, and align services to deliver innovative, essential and scalable solutions that span your entire operation. 

To meet the basic qualification for the Global Security Manager opportunity, you must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the role, you will have:

• A bachelor's degree in Law Enforcement, Criminal Justice, Business, or a related field
• 10+ years of progressive management experience in the security industry with a combination of account administration and operations. The ideal candidate will have experience as an in-house security leader/director in a high tech vertical  Quick question for you - click here
• Prior successful experience dealing at the highest levels of large customer organizations
• Prior security-related management experience in a multi-location environment
• Strong leadership skills and management experience, including personnel and crisis management
• Proven ability to manage, mentor, train and coach employees 
• Solid computer skills including MS Office Suite (e.g. Word, Excel, PowerPoint, Outlook) and/or Google Suite
• A military background is a plus, but not required
• Current relationships with NYC municipalities such as NYPD/NYFD are an advantage
• Certifications such as the American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP), or Physical Security Professional (PSP) certification are a plus
• Ability to travel up to 35% both nationally and internationally. Travel is currently limited due to Covid-19 restrictions but will increase when it's safe again

In addition, you will need the following core competencies and characteristics:

• Excellent interpersonal and verbal and written communication skills; ability to write and communicate clearly and informatively; active listening skills
• High energy with a customer service/customer obsession focus
• Emotional intelligence and temperament that engenders trust and emotes industry expertise
• Ability to generate creative ideas that translate to solutions for your customer
• Comfort dealing with international contacts and locations 
• Ability to mediate conflict with tact and diplomacy
• Ability to assess and evaluate situations effectively; problem solve and negotiate
• Skill at identifying critical issues quickly and accurately
• Process-oriented with outstanding organizational skills and strong attention to detail

Note: You must also be able to pass a background check, drug screen, and provide a DD214 discharge document with discharge status indicated if you were prior military.

Diversity candidates encouraged to apply.

Pictured: The G4S Security Risk Operations Center (SROC) integrates multiple, disparate capabilities to help clients prepare for, monitor, alert and respond to threats from one central location. The SROC seamlessly integrates the management of enterprise risk intelligence services, command and control functions and remote video monitoring capabilities.

Reporting to the Vice President, Strategic Account Operations, as Global Security Manager, you will represent G4S Secure Solutions by serving as the primary point of contact for a high profile, New York-based client with global operations. You will be responsible for delivering a global security program, providing direction and leadership for contracted services including guarding, patrol services, and other security solutions, and overseeing all the client's security operations. You will directly manage a team of three Regional Operations Managers responsible for 20+ Site Managers who run large site security teams. While the customer is US-based, overall operations extend throughout the Americas, Europe, and Asia Pacific regions. Quick question for you - click here

Your high-reaching mission will be to bring the G4S and client teams together so effectively that they are fused at every seam, while still executing on the contract. You'll manage security services from field ops to Secure Integrations to corporate HQ and beyond while understanding the dynamics of the client's business and public life from their production studios to retail, warehouse and office sites. Some of your specific responsibilities will include:

• Conducting compliance audits to ensure G4S operations are performing in accordance with all contract requirements.
• Initiating, coordinating and assuming responsibility for benchmarking against best-in-class programs and other G4S international accounts; building and facilitating teamwork and partnerships and the implementation of progressive change.
• Coordinating and/or performing security threat assessments of client facilities using authorized assessment tools.
• Implementing monthly and quarterly contractually-agreed key performance indicators to measure and enhance security team effectiveness and performance; ensuring that account administration and tactical effectiveness metrics are at optimum levels.
• Providing global account management and oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff; planning, assigning, and directing work; providing performance feedback, coaching associates, and ensuring disciplinary actions, as necessary; supporting staff as appropriate in carrying out their respective responsibilities.
• Managing client safety programs.
• Providing direct management of Regional Operations Managers, and Site Managers.
• Coordinating with the client to support special events or emergency coverage.

A good deal of the workload is administrative -- keeping the account up-to-date (daily and weekly activity), meetings, reports, etc., so you must be willing to do hands-on, tactical work along with your higher-level management work. As part of your additional responsibilities, you will:

• Meet regularly with client management to review status. Prepare meeting agendas and notes  Quick question for you - click here
• Assist in the evaluation of global security needs and determine the feasibility of delivery requested; address actual or potential problems.
• Provide support during new transitions and start-ups.
• Provide strategic direction and support for programming and budgetary considerations.
• Initiate necessary contract compliance initiatives and implement corrective action in a timely manner.
• Respond to client complaints that cannot be satisfactorily resolved at the regional level and ensure resolution to the satisfaction of our client and G4S.
• Collect best practices related to administrative and/or operational processes and disseminate these to all G4S operations supporting client’s facilities.
• Provide advice and counsel to G4S operations on operational and administrative matters, and procedures, as required, with a view towards standardizing processes, where possible.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
 

Own the impact
You'll enjoy independence and the autonomy to take full ownership of your role, proactively building a strong client relationship as you also drive security operations. You'll be empowered to make an impact while, at the same time, you'll have experts and seasoned leaders to help you when you need support.

Excellent compensation
In addition to a competitive salary + bonus opportunity, we offer employees the opportunity to make choices for medical, dental, vision, employee life insurance, accidental death and dismemberment (AD&D), long-term disability (LTD), dependent life insurance, health care and/or dependent care reimbursement accounts.

Ample opportunities
While you could be happy and challenged in this role for years to come, in the future you could pursue opportunities in a variety of North American G4S divisions and/or at locations around the world. With more than 50,000+ employees in the United States and Canada, and 600,000+ around the world, advancement can take you from New York to Hong Kong and everywhere in between.

Outstanding solutions
We have the most robust and complete suite of Protective Services on the market, allowing us to deliver a complete value proposition to meet every security need. We provide security for governments, Fortune 500 companies, nuclear plants, oil & gas companies, ports, airports, colleges and universities, hospitals, banks, residential communities and others.

Industry recognition

G4S's dedication to excellence and innovation was highlighted in 2019 with a number of accolades:

• We were named Outstanding Contract Security Company by the Outstanding Security Performance Awards
• The National Safety Council recognized G4S Secure Integration with their Industry Leader Award for the fourth consecutive year
• We were named Military Friendly's® Military Friendly Employer for the tenth consecutive year
• We earned a spot-on Training Magazine's Top 125 Training Organizations and also received the Learning! 100 Award from Elearning! Magazine

The 3Cs
We approach work with the 3 Cs in mind:

1. Customers - always the first priority
2. Colleagues – we are dedicated to the care, support and development of one another
3. Company – we support the company and they support us

In this role, you must be able to leverage the breadth of your technical knowledge and security experience while also bringing a positive attitude and strong relationship-building skills to an exciting, 21st-century company with the vision and mission that allows their customer to bring transformative technology home. A cultural fit will be essential.

The work can be demanding and to keep up and succeed you'll need to take a "customer first" approach while balancing multiple demands and changing priorities. The client has high expectations, so you'll need to continually bring outstanding communication skills and work to develop strong relationships, both internal and external. You'll need to monitor the fine details while keeping the big picture in mind and how those details fit in.

In addition, in order to be an outstanding Global Security Manager, you will:

• Be self-motivated and self-sufficient; innovative and creative
• Serve as a strong internal and external partner
• Act as an effective leader and mentor to help others succeed
• Effectively work with a variety of levels and titles from executive leadership down
• Demonstrate a willingness and ability to quickly learn new technologies and products
• Leverage outstanding organizational skills and attention to detail
• Take the initiative and be driven and passionate about meeting goals
• Effectively manage processes, changes and required reports and documentation
• Bring a strong service mindset
• Promote positive relationships