If you combine operational and/or management experience in a large business enterprise with a background in healthcare and a bias for outstanding service, the role of Director of Healthcare Security Operations could be your perfect fit. Consider, you will:

• Take ownership of a critical, newly added position on our healthcare team and align your career with a global industry leader experiencing strong growth. Quick question for you - click here
• Work with top healthcare clients. We have an outstanding healthcare client base including 4 of the top 5 healthcare organizations and nearly 600 hospitals, and growing!
• Enjoy the entrepreneurial atmosphere of an evolving organization and growing healthcare vertical. Every day is different and there is tremendous market potential. You can make a strong impact.
• Support a robust portfolio of solutions delivering a range of products from risk analysis to security personnel to software and technology, systems integration and more. Our comprehensive solutions far surpass what the competition has to offer!  
• Enjoy the stability and resources of an evolving global corporation with more than 100 years of success and a strategic, transformative initiative to continue innovating, evolving and growing while maintaining the quality and service G4S is known for.
• Receive competitive compensation, bonus opportunity and a comprehensive benefits package including a company car.

In addition, you'll enjoy strong peer training, a collaborative atmosphere, the autonomy to own your assignment and excel, along with opportunities for professional and career growth. 

G4S secures people, property and assets by understanding and mitigating security risk. We offer a suite of products and services, including risk consulting and investigations, systems integration, security software and technology, and security professionals. We provide security for governments, Fortune 500 companies, nuclear plants, petro-chemical companies, ports, airports, colleges and universities, hospitals, banks, residential communities and more, and align services to deliver innovative, essential and scalable solutions that span your entire operation.

To meet the basic qualification for the Director of Security Operations - Healthcare opportunity, you must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the role, you will have: 

• A bachelor’s degree in Security Management, Healthcare Management, or another closely-related field preferred, OR, a high school diploma or equivalent combined with professional certifications related to the Healthcare industry.
• 5+ years of management experience in the operational, financial and team leadership aspects of a large business enterprise, including significant security management experience in a healthcare environment. Quick question for you - click here
• Security-related project management experience in a multi-location environment with proven ability to deliver efficiencies.
• Demonstrated ability and a history of success organizing and managing the process required to maintain compliance within regulatory environments; a background in healthcare compliance is a strong advantage.
• Understanding of the culture of healthcare.
• Ability to negotiate sales contracts.
• Strong computer skills including MS Office Suite applications; CRM experience, ideally Salesforce.
• Preferred certifications: American Society for Industrial Security (ASIS); International Certified Protection Professional (CPP); Physical Security Professional (PSP); International Association for Healthcare Safety and Security (IAHSS); Certified Healthcare Program Administrator (CHPA). 

In addition, success will require the following core competencies and characteristics: 

• Excellent interpersonal and verbal and written communication skills; active listening skills
• The ability to influence without formal authority; skill coaching, mentoring, motivating, and encouraging teams and team members.
• Outstanding planning, organization and prioritization skills; attention to detail.
• Self-motivation with the drive to set and achieve goals.
• Forecasting/predicting ability.
• Strong critical thinking and problem-solving skills; the ability to effectively assess and evaluate situations and identify critical issues quickly and accurately.
• Strong learning acumen with the ability to synthesize facts, concepts and principles; ability to research, compile, sort and interpret data/information.
• Ability to mediate conflict with tact and diplomacy.

You will support operations in a region that runs from Maine south to Virginia, then north through West Virginia, Ohio and Michigan. You should live in this region near a major airport, such as in Boston or Detroit. Post-Covid limitations, we expect that you'll be out in the field visiting clients and field offices approximately 60% of the time. 

Opportunity Snapshot
Reporting to the Executive Vice President of G4S Healthcare, as Director of Security Operations - Healthcare, you will be responsible for the development, operations, profitability and customer satisfaction of all security services supporting healthcare customers within your territory. You will work in a team environment, including interacting with the Business Development team, account and project managers and G4S field office personnel, to develop responses to strategic sales opportunities in the Healthcare market. Additionally, you will be responsible for coordinating day-to-day administration and specialized reporting functions as per client contracts to ensure quality customer relations. Reports will be generated, analyzed, provided/communicated to client representatives and field offices regularly as needed and required. Quick question for you - click here

Role Details
Your key responsibilities will include:

1. Understanding and explaining contract requirements to the servicing field office and regional representatives; interpreting rules and regulations; presenting ideas (verbally and in writing); organizing and planning projects or events; formulating questions and generating thoughtful and reasonable answers to issues.
2. Participating in the training of operational managers at facilities; training and guiding others using easy-to-understand concepts and hands-on experience; instilling self-confidence and self-esteem in others.
3. Personnel management - providing support and leadership to healthcare account and project managers (e.g., overseeing customer relations, ensuring security assessments and post orders are updated regularly, liaising between field offices and the healthcare customers they support).
4. Project management - implementing standard security operations at each client facility and ensuring compliance through regular visits.  
5. Contracting compliance - ensuring that contract-required training and screening elements for security personnel have been met; quality assurance and customer satisfaction.
6. Performance / budget compliance - taking responsibility for the oversight of Key Performance Indicators (KPIs) designed to meet contractual expectations and to include tracking cost savings initiatives.

Additionally, you will:

• Foster a team environment.
• Maintain a comprehensive knowledge base of security issues affecting Healthcare through:
  • Participation in industry associations'
  • Monitoring legislative changes with the potential to impact G4S’s sales strategies and efforts.
• Coordinate the day-to-day administration and specialized reporting functions to ensure quality customer relations.
• Create reports that are generated, analyzed, and provided as needed per client contract and G4S Secure Solutions USA policies.
• Communicate with client representatives and field offices regularly to facilitate contracted reporting  and other activities.
• Have quarterly management meetings with each assigned customer.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Autonomy & support
Assuming you are meeting your goals, you will enjoy a good deal of autonomy in managing your responsibilities. At the same time, you'll be part of an outstanding team and will have plenty of support when you need it. 

Strong training
You'll enjoy strong training on G4S products, services and solutions, and you'll have the opportunity to fill in any existing knowledge gaps. At G4S, we are committed to developing employees and promoting from within whenever possible. 

Tools for success
We've developed strong tools to help you succeed. For example, you'll have access to business intelligence reports that will enable you to identify where your attention is needed so you can quickly intervene. You'll leverage dashboards to help you focus your efforts and highlighting data such as underperforming locations in priority order (i.e. planned vs. actual margin performance), reasons for erosion (e.g. vacation, training, etc.), compliance priorities, and more.

Pride
You can feel proud knowing that your efforts will result in safe and secure healthcare environments where people can successfully work, heal and thrive. 

Career development 
While you could be happy and successful in this role for years to come, if you choose, and once you prove yourself, you can pursue opportunities in multiple North America G4S divisions and at locations around the world. You bring the drive and ambition, along with a strong runway, and opportunities will become available. With more than 50,000+ employees in the United States and Canada, and 600,000+ around the world, advancement can take you from New York to Hong Kong and everywhere in between.

While you'll need the breadth of your technical abilities, security and healthcare knowledge, this is role requiring strong relationship building and influencing skills. You'll work with a variety of contacts, both internal and external, and seek to guide them through compliance requirements, contracts, issue resolution and much more. You'll need patience, a coaching/mentoring style, a bias toward service and the energy and drive to succeed.

Success will also require that you are a constant learner who will take the initiative and independently dig in to get things done, put out fires, proactively communicate and fully own your region. 

In addition, in order to make a positive impact, you will:

• Manage changes to physical security surveys and post orders.
• Implement methods to enhance security and improve efficiency.
• Interact with customers to share best practices, offer guidance and expertise and deepen relationships.
• Develop and implement quality assurance programs to:
  • Assess compliance with Statement of Work and overall quality of work,
  • Develop resolution of any deficiencies found.
• Participate in the selection of supervisory candidates and personnel to assume increased responsibility.
• Make recommendations to field office leadership on opportunities to improve performance in support of healthcare customers.