Leverage Your Outstanding Leadership Skills to Develop a Top-Tier Team and Drive Growth in a High Potential Region Including Branches in Nevada & Arizona

If you combine multi-location operations management experience with outstanding leadership skills and the ability to drive growth in a prime, high-potential region, the role of Director of Operations offers you several compelling opportunities:

• You will make your mark as you manage and develop the region and District Managers at G4S branches located in Las Vegas, Reno, Phoenix and Tucson. This is a strong region and we're seeking an operations leader with proven strategical and tactical skills paired with the emotional intelligence to build strong, productive relationships. 
• The potential in this region makes it ripe with growth opportunities. In fact, in the right hands, it could easily become a top-performing region. 
• At G4S, every level is hands-on so you will keep your skills sharp in activities such as managing multiple budgets and developing forecasts.
• Success in this highly visible role could set you up to pursue advancement in our global organization. We are committed to ensuring proven performers have room to grow. 
• We have several initiatives underway to drive positive change, and you'll play a key role in those efforts in this area.

This role will be based in Las Vegas and travel approximately 25% to visit the other branches. Relocation assistance may be available to an outstanding candidate.  

G4S secures people, property and assets by understanding and mitigating security risk. We offer a suite of products and services, including risk consulting and investigations, systems integration, security software and technology, and security professionals. We provide security for governments, Fortune 500 companies, nuclear plants, petrochemical companies, ports, airports, colleges and universities, hospitals, banks, residential communities and more, and align services to deliver innovative, essential and scalable solutions that span your entire operation.

Video: At G4S USA, we ASSESS our clients and prospects risks, EQUIP them with the best solutions, INTEGRATE their systems, STAFF their team and support them throughout their entire lifecycle.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Director of Operations opportunity, you will have:

• A bachelor's degree in Business, Criminal Justice, or a related field
• At least 10+ years of operational experience 
• Significant leadership and management experience, including:
  • A track record of success in managing all operational aspects of a multi-location business with total revenues of $50 to $100 million  Quick question for you - click here
  • A background in the security industry, including overseeing large guard forces, preferred
  • Strong budgeting, P&L and forecasting skills. Quick question for you - click here
• General knowledge of human resources, particularly staffing and training
• Excellent customer-facing skills and experience managing relationships with local, regional and national accounts
• Experience with union workforces preferred
• Solid negotiating skills
• Proficiency with Microsoft Office applications
• Experience with high compliance businesses is a plus (i.e. banking sectors, DOT compliance, government, etc.)

Just as important will be the following competencies and characteristics:

• Proven strong leadership skills, including coaching, mentoring, developing and motivating
• Strategic thinking and solid analytical skills
• Excellent attention to detail
• Exceptional organizational and prioritization abilities
• A customer service orientation
• Excellent verbal and written communication skills

Leadership
Reporting directly to the Market Vice President for Nevada and Arizona, as Director of Operations, you will be responsible for driving daily operations and overseeing a team of eight District Managers, including two in Las Vegas, four in Phoenix, and one each in Reno and Tucson. Every District Manager carries an existing book of business that they are responsible for growing and maintaining. You will help them develop their skills and book of business, as well as providing mentorship regarding their market and business strategy. We're undergoing a good deal of change in systems and processes, so you'll also serve as a strong change manager. Quick question for you - click here

Customer Relations
In addition to leading and supporting the team, you will build strategic relationships in the market as you serve as a point of contact between the team and customers. You'll need to fully understand each of the markets under your leadership.

A Team-Oriented Approach Up and Down the Ladder
The position includes a significant focus on tactical responsibilities and, as you might imagine, no two days will be the same. We're looking for a professional who can take the daily operational issues off of the VP's plate -- serving as a partner and "right hand" and acting as the "mechanic" for the region's operations. It's important to note that this is a role where you will be in the trenches, "blocking and tackling" and rolling up your sleeves to make an impact. 

Specific responsibilities will include:

• Tracking metrics for functions such as labor scheduling, contract compliance, flex-force management, training and much more
• Supervising, coaching and mentoring the District Management team, and bringing on new talent as necessary
• Monitoring various reports to ensure the branches are on target for operational and financial goals
• Holding your teams to high standards for client satisfaction, and developing consultative relationships with clients
• Ensuring the branches comply with all employment laws and other applicable regulatory requirements
• Engaging in workforce planning and keeping forecasts up-to-date and accurate

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Own the impact
Working in partnership with the VP, we'll look to you to drive regional operations and we'll give you elbow room with regard to new ideas and approaches. At the same time, you'll be backed by the resources and stability of an industry leader.

Autonomy and support
If you're the person we're looking for, you take pride in achieving goals autonomously. Just the same, this isn't a "lone wolf" role and you have the support of a great team and a strong supervisor.

Always innovating
Our success in a highly competitive market depends on our staying on the leading edge. We're committed to continuous improvement across the organization, and you'll be able to showcase your own creativity as you develop new ways to build business and increase efficiencies.

Career options
This position can provide you with challenges and opportunities for years. At the same time, you might leverage your success in this position to pursue other roles within G4S. With more than 50,000+ employees in the United States and Canada, and 600,000+ around the world, advancement can take you from New York to Hong Kong and everywhere in between.

Excellent compensation
In addition to a competitive salary and bonus potential, we offer employees the opportunity to make choices for medical, dental, vision, employee life insurance, accidental death and dismemberment (AD&D), long-term disability (LTD), dependent life insurance, health care and/or dependent care reimbursement accounts.

Pictured: G4S Intelligence Programs identify, analyze and report organizational threats and provide situational awareness services from our Global Risk Intelligence Center (GRIC).

As you can see under The Role, this position has a lot of moving parts. Ultimately you'll be responsible for results, but to get there, you'll support processes, drive synergy and ensure compliance throughout the region. You'll help your team work smarter with the resources at hand, as well as keeping a constant eye out for ways to improve processes. In addition, you should be willing to roll up your sleeves and dig into details in order to achieve goals.

In all that you do your leadership skills will be paramount. Our successful Directors of Operations have key leadership traits in common. They lead with:

• Integrity and respect by
  • Building relationships on trust, honesty and openness
  • Treating people with respect and fairness; listening and valuing individual contributions; challenging those who are not living up to our values and/or their commitments
  • Delivering on promises and admitting mistakes; modeling behavior
• An eye on safety and security
  • Caring about protecting people and assets from harm
  • Identifying and evaluating risks; learning from incidents 
  • Systematically following procedures
• A bias toward service excellence
  • Understanding what clients want, need and value
  • Asking customers what could be done better, then listening
  • Bringing a passion for improving standards
• A commitment to teamwork
  • Sharing knowledge, experience, best practice and resources
  • Airing conflict early and constructively to move ahead together
  • Doing what's best for the customer and us, not what's best for me
• An innovative mindset
  • Looking for new ways to help customers; finding new solutions to everyday problems
  • Seeking out and adopting good ideas
  • Using technology to enable people

Video: The COO of the Minnesota Host Committee talks about the protection G4S provided in Minneapolis. Our clients have a wide array of ever-changing security needs.