If you have the proven leadership skills and the ability to build an inside sales operation from the ground up, the role of Inside Sales Manager with G4S could be for you. 

• You'll have the advantage of building the inside sales operation on the foundation of a highly successful sales organization. We're growing at least double the market and you will accelerate that success by delivering more qualified leads to our outside sales organization. 
• You will create processes and best practices in conjunction with our winning sales leaders.
• You'll take ownership of the process and hire your own team of inside sales specialists, drive a consultative selling environment, and adapt processes based on success.  You will continue to build the team through 2021 and beyond. 
• You will enjoy strong mentorship and support as you work closely with our marketing and sales team leaders, and learn from security experts across the organization.
• You will enjoy wide visibility across the organization while you build relationships and highlight your talent.
• While this role could keep you engaged and challenged for years to come, you'll also find a variety of interesting advancement opportunities within our growing global organization.

G4S specializes in integrated security solutions that mitigate risk and add value. Our suite of products and services includes risk consulting, software & technology, systems integration and security officers. We provide security for governments, Fortune 500 companies, nuclear plants, petro-chemical companies, ports, airports, colleges and universities, hospitals, banks, residential communities and more, and align services to deliver innovative, essential and scalable solutions that span each client's entire operation. We offer our employees the best of both: the stability and resources of an evolving global industry leader along with a strong entrepreneurial spirit.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Inside Sales Manager opportunity, you will have:

• A bachelor's degree in a relevant subject (e.g. Business, Marketing, Criminal Justice or similar) OR a high school diploma or GED equivalent with a minimum of 5 years of high-performance sales experience
• At least 5 years of inside sales management experience; the ideal candidate will have experience building teams, processes and KPIs  Quick question for you - click here
• Solid track record of meeting or exceeding sales goals year-over-year, with a deep understanding of how best to leverage inside sales  Quick question for you - click here
• Strong consultative service selling experience (inside and/or outside). This is a pure service sell, not an aftermarket service product 
• Proven presentation and negotiation skills
• Computer savvy including:
  • Experience leveraging CRM software, ideally Salesforce, including productivity tools 
  • Proficiency with the Microsoft Office and Google Suites 
• Security market knowledge and understanding
• Experience working with B2B service companies
• Understanding of a variety of security service lines, and specifically security risk/threat analysis
• Experience managing remote employees is a plus
• Ability to travel nationally and regionally up to 10% for training and to build relationships with internal customers

Just as important will be the following competencies and characteristics:

• Proven leadership, interpersonal and communication skills to work effectively with inside sales employees and internal and external customers
• Excellent relationship building and consultative selling skills
• Ability to collaborate across internal stakeholders across service lines 
• A team-player approach to delivering results
• Ability to coach, mentor, motivate and influence
• Outstanding problem-solving and analytical reasoning skills
   

Overview
Reporting to the EVP Commercial and working closely with the Manager, Sales Operations and Analysis, as Inside Sales Manager, you will be responsible for building and managing an inside sales team, ensuring operations run smoothly and are productive. Your leadership skills will be critical as you develop and implement an effective step-by-step process for nurturing leads and closing sales, motivate the team to achieve sales targets, and provide ongoing training and the professional development opportunities team members need to be successful. To ensure you're building a best-in-class operation, you'll leverage market analysis tools to determine customer behavior, market trends, and competitor activity, etc., and make adjustments to the team's approach and processes to optimize results.

A sampling of specific responsibilities includes:

• Recruiting, training, and supervising members of the inside sales team  Quick question for you - click here
• Building and refining inside sales processes.
• Educating the inside sales staff on effectively answering common customer/prospect questions. Building scripts and refining the playbook to understand customer challenges and probe/question.
• Collaborating with the Marketing department to ensure that the inside sales staff receive quality leads to pursue.
• Allocating leads within inside sales to relevant reps.
• Recommending changes to the lead generation and marketing qualification processes.
• Recommending standardized sales opportunities that can be driven by the Inside Sales team.
• Maintaining an accurate record of all leads and converted to sales. Analyzing data to drive individual and collective improvements.
• Preparing accurate sales forecasts to assist the company in making sound business decisions.
• Regularly evaluating the performance of the Inside Sales team.
• Evaluating current sales practices and procedures to determine whether they are effective in generating sales.
• Gathering feedback from internal customers (i.e. field sales, strategic sales) on quality of engagement.
• Ensuring inside sales employees comply with company policies.
• And more

The Team
The team will work across multiple products, concentrating on Secure Solutions, Secure Integrations and Corporate Security. Team members will make targeted outbound calls in order to develop qualified leads for the sales organization. We anticipate that you will start with 2-3 inside sales specialists and double the team once or twice in 2021. 

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: G4S Intelligence Programs identify, analyze and report organizational threats and provide situational awareness services from our Global Risk Intelligence Center (GRIC).

Excellent compensation
In addition to a competitive base salary + bonus, we offer employees the opportunity to make choices for medical, dental, vision, employee life insurance, accidental death and dismemberment (AD&D), long-term disability (LTD), dependent life insurance, health care and/or dependent care reimbursement accounts.

Professional development
We know you'll come in with excellent sales and leadership experience, but you'll find there's also a good deal to learn. We will provide strong product training, including working with internal stakeholders and SMEs in Florida and across the nation, and will support your ongoing professional development. 

Innovative business model
While our competition is content to offer a slate of products and services, we differentiate ourselves by offering integrated solutions backed by state-of-the-art technology. We're constantly developing new solutions in response to evolving markets and you and your team will support sales and revenue growth across service lines and solutions (e.g. Security Officers, Systems Integration, Corporate Risk and more).

Great atmosphere
Comradery is strong at G4S, as is passion and excitement for the work. The company has great standards and procedures and communication is strong. You bring the skills and experience, and we'll provide an environment in which you can contribute and excel.

Ample opportunities
In time, you can pursue opportunities in multiple North American G4S divisions and at locations around the world. With more than 50,000+ employees in the United States and Canada, and 600,000+ around the world, advancement can take you from New York to Hong Kong and everywhere in between.

The 3Cs
We approach work with the 3 Cs in mind:

1. Customers - always the first priority
2. Colleagues – we are dedicated to the care, support and development of one another
3. Company – we support the company and they support us

Video: G4S has evolved into the ONE complete force in the security industry by utilizing a risk-based approach to merge the core strength of our security officers with comprehensive hardware, software and technology solutions.

We'll look to you to demonstrate you can effectively get inside sales off ground and have early results (i.e. conversion rates). The service organization is attached to a lot of different people and titles, so you'll need to be a strong bridge builder and highlight what you and the team can do -- build a platform to the business. You'll know you're hitting the mark when the organization looks to your team and says, "We definitely need more of this!" Demand will be the greatest indicator.

In addition, to be an outstanding Inside Sales Manager, you will: 

• Be a driven self-starter 
• Be adept at hiring and developing talented inside sales specialists who can expertly qualify leads and drive revenue
• Build strong relationships with business sales leaders and refine the inside sales to direct sales referral process
• Bring an analytical mindset to the operation and make data-driven decisions
• Remain flexible and adaptable as your role, the team and the company evolves
• Continually look for improvements

Pictured: The G4S Security Risk Operations Center (SROC) integrates multiple, disparate capabilities to help clients prepare for, monitor, alert and respond to threats from one central location. The SROC seamlessly integrates the management of enterprise risk intelligence services, command and control functions and remote video monitoring capabilities.